Hybrid Multi-Cloud Technician
Visa sponsorship
Engineering · Auckland, New Zealand · Full-Time · $25/hr · Visa: Employer sponsored
Reliable digital services depend on technicians who can investigate problems and work through structured recovery processes. This permanent, full-time Hybrid Multi-Cloud Technician position in Auckland supports hybrid and multi-cloud systems, combining everyday service requests with maintenance and technology change activities.
You will collaborate with specialists, internal teams and external vendors, document technical work and escalate complex issues appropriately. The position includes on-call participation for critical support and contributions to nationally coordinated digital projects. Sponsorship is available for suitably qualified international candidates.
In an English CV, explain your ICT support background, incident resolution work and exposure to deployments. Include relevant qualifications and certifications, then structure your cloud support CV using Build AI CV.
Key Responsibilities
- Resolve technical incidents and service requests across hybrid and multi-cloud environments, recording and managing incidents through platforms such as ServiceNow.
- Maintain systems and carry out scheduled support tasks, restoring services promptly through established processes.
- Assist senior specialists with investigations and troubleshooting, escalating complex faults and operational risks.
- Contribute to deployments, system changes, testing and project delivery, including digital projects coordinated nationally.
- Coordinate technical resolutions with external vendors and internal teams, maintaining current documentation, records and service information.
- Apply organisational security, compliance and risk standards to technical operations.
- Suggest improvements to service reliability, efficiency and user experience, supporting the adoption of new technology.
- Provide critical support through the on-call roster when required and maintain a professional, collaborative approach.
Requirements & Eligibility
- Minimum of 2 years of professional ICT technical support experience or experience in a similar technology position.
- Practical experience supporting IT services and routine technology operations, with a record of troubleshooting and incident resolution.
- Experience using IT service management systems, preferably ServiceNow, and understanding of structured service management and incident handling.
- Some experience of technology implementation, deployment or system changes.
- A tertiary qualification in IT, Computer Science or a related discipline; industry certification such as ITIL or Service Management is advantageous.
- Strong analytical thinking and technical problem-solving skills.
- Effective communication with users, technical teams, stakeholders and vendors.
- A collaborative approach and demonstrated interest in developing skills with new technologies.
- Ability to work independently and recognise when complex issues require escalation.
- Proactive organisation, commitment to reliable services and professional integrity, security and compliance.
- Willingness to participate in an on-call roster.
- Ability to meet the relevant New Zealand employment and visa requirements.
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