Duty Manager
Onshore applicants only
Visa sponsorship
Hospitality · Nelson, New Zealand · Full-Time · $26 - $29/hr · Visa: Employer sponsored · Applicants: Onshore applicants only
From the opening briefing to the final cash-up, this Duty Manager position centres on consistent service and responsible venue operations. The licensed waterfront restaurant and café in Nelson, New Zealand, accommodates up to 200 guests and opens every day, with busier summers and quieter winters.
This permanent, full-time role provides a minimum of 30 hours a week, including weekends and public holidays, at $26 - $29 per hour. You will oversee the floor, guest experience and staff on duty while fulfilling the responsibilities of Duty Manager on licence. The accredited employer may be able to support a sponsored work visa for the right person; applicants must have New Zealand work rights.
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Key Responsibilities
- Set the service pace and standards on the floor, briefing staff before each shift and coaching them through service.
- Serve as Duty Manager on licence, fulfilling host responsibility and obligations under the Sale and Supply of Alcohol Act 2012.
- Ensure staff use the venue's systems, procedures and checklists consistently.
- Carry out accurate opening, closing, cash-up and handover procedures; respond calmly to guest feedback and refer larger issues to the Restaurant Manager.
Requirements & Eligibility
- Hold a Duty Manager Certificate (Sale and Supply of Alcohol Act 2012), or be able to obtain one promptly.
- Have a National Certificate in Food & Beverage Service (Level 3) or equivalent, or be working towards it.
- Bring previous hospitality supervisory or shift-leadership experience and good working knowledge of wine, beverage and food service.
- Read rosters confidently and follow the wage cost expectations for each shift.
- Use venue systems proficiently, such as IdealPOS, NowBookIt, Operandio, Slack and Loaded, and hold the right to work in New Zealand.
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