Duty Manager
Visa sponsorship
Hospitality · Darwin, NT, Australia · Full-Time · $34/hr · Visa: Employer sponsored
From opening checks to the final cash handover, the Duty Manager is accountable for each rostered shift at this licensed venue in Darwin, NT. You will be the senior operational contact for teams delivering food and beverage service, gaming and functions.
Staff direction, customer concerns and financial controls sit alongside liquor, gaming and safety compliance. The work requires calm decisions as service demands change, supported by accurate reporting and clear handovers. Visa sponsorship may be available to suitably qualified candidates, including eligible applicants who may qualify through an NT DAMA pathway, subject to all required approvals.
An English CV should make your licensed-venue supervision, cash reconciliation experience and current hospitality credentials easy to assess. Prepare your venue management CV with Build AI CV.
Key Responsibilities
- Take overall charge of venue operations on your rostered shifts, supervising and supporting food and beverage, gaming and functions staff.
- Allocate daily work, maintain staffing coverage and assist with rosters, training, development and performance management.
- Maintain customer service and presentation standards while promoting a safe, positive and professional workplace.
- Apply liquor, gaming, responsible gambling, food safety and workplace safety requirements.
- Manage opening and closing procedures, keys, venue security and restricted-access areas.
- Oversee tills, floats, safe balances, cash handling and gaming transactions; reconcile shifts and provide accurate financial handovers.
- Resolve guest complaints and behavioural or operational problems, responding appropriately to security incidents.
- Support functions, entertainment and promotions, and monitor stock, equipment, cleanliness and maintenance needs.
- Complete shift, incident and operational reports, apply workplace policies and recommend improvements to venue performance.
Requirements & Eligibility
- Have a relevant AQF Diploma-level qualification or equivalent and at least one year of relevant full-time-equivalent experience; alternatively, have at least three years of relevant full-time-equivalent experience in hospitality, hotel or licensed-club management.
- Demonstrate experience supervising and leading hospitality employees and previous work in a licensed venue.
- Understand gaming and licensed hospitality operations, venue security and operational controls, with strong cash-handling and reconciliation experience.
- Bring strong leadership and team-management ability, excellent customer-service and conflict-resolution skills, and clear written communication and reporting.
- Hold current NT Responsible Service of Alcohol certification.
- Have current Responsible Service of Gambling training or be willing to complete it as required.
- An NT Gaming Machine Manager licence is preferred; otherwise, be willing and eligible to obtain it.
- Be available for evenings, weekends and public holidays, and able to meet relevant licensing, probity and employment requirements.
- Overseas applicants must meet the applicable qualification, experience, English-language and visa criteria.
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