Product Support Advisor
Visa sponsorship
Trade · Perth, WA, Australia · Full-Time · Discussed at interview · Visa: Employer sponsored
Helping mining teams improve fleet reliability is the focus of this Perth-based Product Support Advisor opportunity. Working on FIFO assignments across Western Australia, you will use heavy mobile plant expertise to investigate equipment problems and recommend practical maintenance solutions.
The role combines specialist advice to site crews with hands-on support as operations require. Equipment condition, availability and productivity guide the work, alongside technical coaching and improvements to maintenance practice. Overseas applicants with suitable qualifications and experience may be considered for visa sponsorship.
Prepare an English CV that links your mobile plant trade certificate to the machinery you have maintained, difficult faults you have diagnosed and any high-risk work licences held. Make your plant support experience clear with Build AI CV.
Key Responsibilities
- Diagnose heavy mobile equipment faults, investigate performance issues and identify corrective action that limits downtime.
- Inspect equipment, assess its condition and raise emerging reliability concerns, recommending improvements to maintenance.
- Provide specialist technical advice and coaching to site maintenance personnel, supporting technical training and knowledge transfer.
- Assist with planning and carrying out preventative maintenance, component replacement and scheduled maintenance tasks.
- Support technical work relating to warranty matters.
- Contribute to fleet optimisation and customer improvement projects that raise reliability, availability and operating efficiency.
- Provide practical technical assistance as required by operations and maintain accurate service and technical records.
- Build constructive relationships with customers and site teams, following site safety, environmental and procedural requirements while working FIFO rosters and extended shifts.
Requirements & Eligibility
- Hold a recognised Mobile Plant Trade Certificate or an equivalent international qualification.
- Demonstrate hands-on heavy mobile plant maintenance experience and a background in mining, field service or large-scale equipment maintenance.
- Strong practical experience with the machinery brand in use is highly regarded.
- Bring advanced diagnostic and fault-finding skills, including the ability to analyse equipment problems and recommend effective solutions.
- Understand preventative maintenance and equipment reliability principles and be able to combine technical advice with hands-on duties.
- Communicate well, with strong interpersonal skills and a professional approach to customers and stakeholders.
- Work independently and effectively within a maintenance team.
- Be willing to work FIFO rosters and 12-hour shifts, maintaining a commitment to safety and compliance in remote mining environments.
- High-risk work licences such as Forklift, EWP, Dogging, Rigging or Working at Heights are advantageous.
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